...PSSI has done an outstanding job of coordinating our warrantable and non-warrantable returns across a wide variety of Sensus’ product line, including managing the environmentally sound disposition of obsolete products.  As our needs evolved and changed PSSI was instrumental in helping us design and implement flexible reverse logistics processes that resulted in very accurate and fast transactions - all the while providing us with automated data reporting and metrics."

Chuck Barnewolt
Director, Margin and RMA Management, Sensus

Product Returns Management


Improve efficiency, reduce costs

Product returns are a reality for every manufacturer, distributor, reseller and retailer. At PSSI, we work closely with our clients to develop and execute efficient, cost-effective returns management solutions. From RMA through product shipment, PSSI manages the reverse logistics process to meet your specific requirements.

Our Returns Management Process

  • We accept individual and bulk returns, auditing each return against the expectations detailed in the returned material authorization (RMA).
  • Returns are processed promptly to meet the specified turn times and tracked from end-to-end in the PSS.Net work-in-progress (WIP) system.
  • For clients that wish to reduce customer turn-times to same-day received (or less), PSSI can manage a product replacement inventory pool to expedite replacement shipments to coincide with RMA notification, RMA receipt or other trigger criteria used to determine when replacement products are shipped.
  • Once the customer's product is repaired by PSSI, it can be used to replenish the inventory pool or it can be shipped out to meet other fulfillment needs.