Product Returns Management
Improve efficiency, reduce costs
Product returns are a reality for every manufacturer, distributor, reseller and retailer. At PSSI, we work closely with our clients to develop and execute efficient, cost-effective returns management solutions. From RMA through product shipment, PSSI manages the reverse logistics process to meet your specific requirements.
Our Returns Management Process
- We accept individual and bulk returns, auditing each return against the expectations detailed in the returned material authorization (RMA).
- Returns are processed promptly to meet the specified turn times and tracked from end-to-end in the PSS.Net work-in-progress (WIP) system.
- For clients that wish to reduce customer turn-times to same-day received (or less), PSSI can manage a product replacement inventory pool to expedite replacement shipments to coincide with RMA notification, RMA receipt or other trigger criteria used to determine when replacement products are shipped.
- Once the customer's product is repaired by PSSI, it can be used to replenish the inventory pool or it can be shipped out to meet other fulfillment needs.