PSSI’s reliable repair solution helped FirstGroup save more than $1 million in the first year alone.


Situation Overview

FIRSTGROUP AMERICA (FirstGroup), the parent company of Greyhound and FirstTransit, a leader in providing safe, reliable, sustainable transportation, and the largest provider of surface transportation services in North America, struggled with the cost of upgrading its original $2-million inventory of sophisticated in-vehicle event recorders.

The company was faced with either buying new event recorders at a cost of several million dollars or completely removing the original and sometimes unreliable event recorders from its fleet. However, these devices provided important data critical for improving driver and passenger safety, and for minimizing fraudulent claims.


Working with the original equipment manufacturer, PSSI developed a test and repair process that immediately resulted in the reliable repair of FirstGroup’s entire backlog of nonfunctional units.

Not only did PSSI quickly deliver dependable and urgently needed units, its sophisticated test and repair services saved FirstGroup more than $1 million in the first year alone. FirstGroup now has a reliable repair solution that will enable the company to dramatically extend the useful life of its electronics.